CHARACTERISTICS AND IMAGES OF THE PIECES
The pieces referenced by Kalou Dubus are available in unique edition they are considered singular and unique creations; Therefore, depending on the nature of the materials used the finishing touches can vary from one item to the other. For this reason, no exchange will be accepted. Photographs of the pieces are available on the website. Small differences may exist between the photographic representation of the piece and the piece itself. These small differences will not be considered a flaw and no order can be contested or returned on ground.
PRICES
The prices are in euros. They include the French VAT and the delivery costs inside UE. Outside UE, delivery costs and taxes will be subjected to quotation.The entire cost of the piece is due at the confirmation of the order, unless otherwise discussed in the case of specific agreement for particular situations. Only the price pre-tax will appear on the summary statement for orders placed outside of the European Union. The possible customs fees, local taxes, import duties and State taxes are the responsibility of the client. So is the declaration and payment to the local authorities and organisations. The prices can change at any given point at the discretion of Kalou Dubus.
COLLECTION AND DELIVERY
In case of delivery, Kalou Dubus takes responsibility and ensures the smooth execution of delivery, up until the last step, and is the preferred contact of the client throughout the process. When ordering, an online quotation for the delivery costs is available. When ordering, an online quotation for the delivery costs is available if the client asks for a quotation, Kalou Dubus will send them an email within the next 5 working days containing the terms of delivery, as well as a hyperlink inviting the client to confirm their order and pay. If the delivery quote is note confirmed within the next 8 working days, the Piece will be made available at the location and date specified in the order. For delivery, the client, or another appointed contact must be present and make sure that the piece has been received. The client has to make sure that their personal details, phone number, delivery address, email are up to date. In case of a mistake in the delivery process, such as delivery address or lack of access, the client will be the only party responsible and will incur further delivery fees for a new delivery of the piece;
RETURN AND EXCHANGE
In case of non-compliant, damaged or faulty Piece, the client has 21 days to contact Kalou Dubus via contact form. Kalou Dubus will find the best solution. In the dispute leads to a refund, kalou Dubus will refund the price of the sale, as well as the delivery and return costs if applicable.
RIGHT OF RETRACTATION
Kalou Dubus cannot accept any cancellation or return for the Pieces that are built on demand. For the Pieces in stock, the client has 14 days after receiving the item to send it back. The client can use their retraction right with kalou Dubus after sending an email to [email protected]. Kalou Dubus will return the order, with the delivery costs included. the return costs remain the customer's responsibility. The Piece must be sent back intact, in its original packaging, and returned in the exact condition it was received. The right of retraction does not apply if the piece has been built on demand.
APPLICABLE RIGHT
The present terms and conditions are subject to French law being applied. In case of disputes related to interpretation or execution of the present terms and conditions, french tribunals will be the only arbitrator. the present terms and conditions are applicable from the 1st of October 2017